Support was beyond incompetent, misreading over half of my support requests and sending incorrect answers or resolutions 70% of the time. Wasted 5 months of my and my clients time then blamed me for not knowing what I was doing instead of taking the rap for having inexperienced support staff that cant read a support request of following clear and concise screenshots of my problems (I've been at this for 20 years). THEN sales told me it could be 2 months before I get a refund, and that may not even happen because I gave them a bad review. If you are a web designer, this NOT the vendor for you. An immature and unprofessional team that refuses to accept any fault.read more
You are certainly backed up by their support. Within a couple of days you get a response from them answering your questions even though many months has gone by since you purchased their product. You don't like they are pushing you to buy more from them, they are simply trying to help you. Great choice!read more
Sou o Flávio Ferreira Costa, corretor de imóveis na Cidade do Rio de Janeiro - Brasil. Eu tive uma grande dificuldade em solucionar um problema no meu site, especificamente na área do mapa, tive enorme dificuldade em gerenciar o google Cloud, já tinha desistido de usar o mapa no meu site. Quando a agente da Realtyna me enviou um email se oferecendo em ajudar em algo. Quando relatei minha dificuldade ela me encaminho ao setor técnico onde fui ajudado pelo Sr Thomas. Ele foi um anjo, mesmo no último dia do ano, quando todos estão comemorando as festividades ele me ajudou. Eu dei a permissão e edicionei ele como administrador no site e ele solucionou o meu problema rapidamente. Um profissional fantástico, eu queria tornar público meu agradecimento ao Thomas e toda equipe técnica Realtyna. Muito obrigado, vocês salvaram minha vida!
Eternamente grato! Feliz ano novo!read more
10 out of 10 from moment 0 till finalising the project and beyond. Great team with high skills, great capacities to adjust to our specific profile and pretensions. Really glad to have been able to work with them. Worth it every penny, no discuss.read more
I've used Realtyna for a couple of years now. My sites were custom so it took awhile to get across what I needed and get it live. Honestly they offer more features then I need for one realtor. Their plug in is really designed for a whole company with lots of realtors. But it's simple enough to turn on and off features you need. Now that the sites have been up awhile if I come across a problem, their tech help is quick to respond and take care of the issue. Not too many companies are willing to do that after they have your money. That scores high in my bookread more
It was great experience to work with Realtyna's happy web engineers team, customer service and support team, they make the whole process of creating the website a lot easier. The team is extremely patient and follow up through the details and process. They give advise on the best alternative and great pricing choice that fit and work well for my website budget plan and project.read more
The Customer Service with Realtyna is outstanding! They respond quickly to e-mail inquiries and continue to follow up to ensure customer satisfaction. Also, they stand behind their product and simply do what they say they are going to do! We are very pleased with the final result! Thanks Realtyna!read more
We have been very happy with the support provided from Realtyna as well as the function of the pro plugin. Thank you so much for providing great service as well as a great WP Plugin! We currently have multiple clients running Realtyna. Great plugin, Great service, Very Happy!read more
While I was worried at first about implementing an off the shelf product for our largest website project I was quickly put at ease with the quality of support offered by Realtyna. They've been nothing but responsive and the code they produce is understandable and easy to customize. If you're looking to just drop-in some shortcodes or extend things with your own team of developers it's all possible with their products and support.read more
The team at Realtyna are extremely helpful and assisted me throughout my new installation for a client's auction website.
The plugin was highly customisable to our specific needs - bearing in mind it is an auction site that works very different to a property listing. But everything was possible and the client is extremely happy with their new site.
Thanks guys and definitely highly recommend Realtyna and the Realtyna team.read more
I have been interested in building a Broker's Exchange Portal for quite some time now. I looked at Joomla's RTA (Realtyna) solution but was disappointed not at RTA's capabilities but at how complex can Joomla be. Then after a renewed interest in my project I looked back at Realtyna solutions and really liked what I saw in their WPL solution. None the less, my project is not a "template" type solution, meaning a knew I will need probably quite a few changes, therefore the ability to handle changes was really important to me. Without disclosing too much at this point as my project is not live yet, I am really happy with my decision to go with WPL. I am using quite a few modules and for the most part they are great but the real winner for me is Realtyna's approach to changes in WPL. I think the concept was borrowed from Joomla and it makes life really easy for those of us needing changes but still interested in maintaining support from Realtyna's team. The support group is marvelous and very responsive. What more can you ask?: great software/great support!read more
Very fast, friendly, competent support, great, please keep that up 🤓 Thanks Amy
I'm here for WordPress to earn a small trophy for support, I'm 54 years old, and in my whole life, I have not experienced a service like this. I write in the evening a mail with my problem and most of the day at noon, an email, with a solution or at least one answer, a special thanks goes to AMYread more
I'm currently using a wordpress plug-in from this company and have had nothing but amazing customer support. Not only do they reply in a timely manner, they reply same day, if not within the hour. The customer support from this company is top notch!read more
Can't thank Realtyna enough for all of their help and assistance with our new website. They continued to follow up, and ensure that everything was working the way it should. Did everything they said they would do, and very satisfied with their work.read more
The support staff at RealtyNA have responded to all issues positively and managed to handle each situation. Support for complex software plugins is essential in developing an enterprise webstes, and I an happy that they stand behind their products. The best real estate solution avaliable made better by responsible support.read more
In my opinion tPL Pro is the best Real Estate Plugin. With a Real Estate Website it's necessary to have a good support, and the team of Realtyna are the best, with a very quick response to all the questions. Thanks a lot!read more
Their support is exemplary! Very fast and very helpful. This is a very nice, feature-rich plugin that has a fairly steep learning curve, but the documentation is very good. Extremely reasonably priced for the quality of the product.read more
I was looking for solutions for building an MLS Real Estate website for clients that was affordable, flexible and had good support. Realtyna's WPL Pro with its rich set of add-ons is exactly what I have been looking for. Whether you want something out-of-the-box or you want to customize a little bit, WPL Pro has it all.
I have made heavy use of their support team during the construction of my first client website with this solution with some really great results. I may be one of their most annoying customers :). I highly recommend Realtyna if you are looking for a Real Estate website.read more
The support staff at Realtyna are very responsive and helpful. They help with small issues and as a result make my life easier. That was the point of a professional website. To have a site that was functional and very professional but low maintenance for me. That is what I have. Thank you!read more
After an exhausting search for a professional website and a lot of trial and error, Realtyna came to the rescue. First, the price compared to quotes I've got in the past Realtyna is a great deal. Second, The costumer service is great! Not to mention it is really easy to use. Also, does what you want it to do, witch is run your real estate business like a fine oiled machine. Thank you, realtyna keep up the Good work!!!read more
Great product, great support. Very pleased with all the available tech that is offered. Only issue is the speed of the home search results and the map search, but Realtyna is addressing that now! They address everything, it's great support. Thank you all!read more
Mi experiencia con Realtyna ya tiene año y medio. Sus complementos son y adicionales son Super. Desde el departamento de ventas hasta los técnicos son super especiales y prestos a responderte en cualquiera de tus problemas, o dificultadas he conocido a casi todos en el departamento técnico, Marvin, Steve, Amy, Howard, Edward.
Muy agradecido por sus servicios
Daniel Petermannread more
We first thought realtyna was a little slow coming out of the gate but then realised that we were building in fact a very sophisticated machine. Fully integrated mls data. We dont have to lift a finger when it comes to loading the database of listings. totally customised and fully automated. Still waiting to see the benefits for SEO but were not doing to bad on the search engines right out of the gate....experiencing 2nd to 5th place page ranking with most of our keywords right out of the gate. Cost money to make money. These guys are reasonable so you wont find yourself coming out of pocket to much once the job is done. Really happy with the site and team. thanks realtyna.read more
I highly recommend to work with Realtyna, they have the best products and most important is the commintment they bring to you all the time, never give up for bring to me a superb personal atention. Realtyna and all the team are the people you can trust. I am from spain and i have a bad experience with other company, Realtyna Team never leave me alone and help me out all time i need because i do not have skills to manage myself. Is a big good company with names, no numbers, wich is very important for me, named Alex A., Steve A., Mavin... to mentioned some ones of part of a big pro team that know what they are doing. I love them for sure!!!!
Los mejores productos y lo mas importante es que son los mejores profesionales, yo no tengo muchos conocimientos sobre programacion y configuración pero aparte de que ofrecen un sustema muy completo e intuitivo es muy atractivo, pero ellos siempre estan ahi para ayudarte en todo lo que necesites y te responden personalmente y con mucha amabilidad, nunca se rinden y su compromiso es muy elevado paraque nunca tengas problemas. He trabajado con otra compañia y el equipo humano que forma la gran compañia que es el mejor con diferencia a todos los niveles, lo garantizo, no lo dudéis, se ganaran tu confianza seguro como han hecho conmigo y soy un cliente muy difícil de atender. Me encanta Realtyna!!!read more
I have been in the real estate business for over 17 years and have been a hands on person when it comes to our websites. This past year I wanted to make a drastic change and searched many (if not all) real estate platforms on the market. After asking many questions over a 3 month period I finally decided to go with Realtyna and very happy I did. The support staff is A+ from Amy, Steve, Will and Matthew to Natan and so many others, I feel they have my back. Their platform that features MLS real time feeds is awesome. I would highly recommend Realtyna to any business looking for a website that has thousands of features and if they don't have a feature you are looking for I'm sure they can build it.read more
I work for a real estate brokerage in California that uses Realtyna as part of it's technology platform. The Realtyna technology is very powerful and versatile.
The technology was easy to learn and adopt because Realtyna has excellent documentation available and terrific customer service and support. Marvin, Steve, and the entire Realtyna team always go above and beyond to ensure that our questions are answered and usually respond to support tickets/emails within 24 hours.
We invested the time to learn their product well and customize it to our needs. Our brokerage has it's own technology department, which made the process go very smoothly. However, you don't need your own tech department because Realtyna also offers support with the initial set-up.
With Realtyna, we have found a long term, scalable solution that can grow with our brokerage's needs. Whether you are a real estate agent or web developer, I recommend that you consider Realtyna for your real estate technology needs.read more
To be honest, I still can't believe we found Realtyna... for us it is everything we were looking for in a real estate website solution: powerful, fully featured, customizable, integrated with our MLS and CRM, with a great team that we can count on.
Before finding Realtyna, I had been looking for months and testing almost every IDX website solution on the market, but nothing was what we needed. I was starting to think that maybe my expectations were not realistic, maybe the "all in one tool" I was looking for did not exist after all.. Basically, every solution we found was either too simple and with very little customization, or the opposite, we had to develop a website almost from scratch and to pay development work for any feature we wanted.
We have a good developer and reasonable experience with administering web applications, so we wanted to be able to configure the website ourselves, to add or delete fields, to customize the pages as we please with short-codes and widgets etc. Realtyna does all that, but it does more: we get free updates too all modules with new features and improvements and, if we want a specific feature, Realtyna has great developers that help us turn our "crazy" ideas into great features in a short time with moderate costs, while at the same time making sure that any customization is perfectly integrated.read more
Owen from Support was fantastic to deal with. We had an issue where some of the properties were not pulling in and price changes not going through. Owen quickly handled our concern and kept us up to speed the entire way through the fix.read more
I can't say enough good things about the team at Realtyna. Addy M. has been thorough from the start and their tech , Ray, got us over the hump as we bettered our Real Estate presence on a newly configured robust server. The app is rock solid across the web. I highly recommend their Real Estate intergration solution and their excellent team.read more
I am currently developing a site for a client, We needed a way to showcase their properties in a more modern and flexible way. I did lots of research and decided that Realtyna, fit everything we were looking for and more. I am SO happy we went with Realtyna! Not only does it flow seamlessly with the theme that we have but the support from them is absolutely top notch and FAST!! James was a huge help! I will defiantly be using them for any future Real Estate project I'm involved with!read more
The Realtyna team has been amazingly responsive. Addy and Saul have been wonderful to work with. When we purchased the software I was not expecting the level of support that came with it. They have managed the installation and setup with great speed and follow-up.read more
Wow wow wow - this is an amazing plugin and it works perfectly. And the support team was truly amazing when I had questions. Thank you so much James from the support team - you really helped me and you did it in record time.read more
Realtyna is an amazing software, it has a learning curve but the support team is really nice and help you out with all your question and issues. I specially received an amazing support from James H. he has been extremely patient and helpful! Thank you so much for all the help!read more
Working with Realtyna has been a true pleasure. They have been flexible and attentive. Communications from Thomas have been to the point and timely throughout. I've worked with many developers, and Realtyna is top tier. Absolutely recommend.read more
I am really amazed and pleasantly surprised at the excellent response time and high levels of professional technical support! Realtyna has helped me configure and improve my website from the very start. I HIGHLY recommend using this company !! - John H. / USAread more
Amy, Thomas, Tonya and all the Realtyna Team are an excellent team to work with. It is a pleasure to work with all of them and i truly recommend their service. Consistency of their support is one of their best qualities. The technology is great, i will continue to work with them in the near future. Overall great products and great service.read more
Realtyna has been great throughout the process of sales and support. The technology is solid and cost competitive. During website setup, their support personal was in constant contact (thanks Saul) making sure everything was working. Very satisfied I chose this solution.read more
I am in the process of developing a site for a client with Realtyna, and so far the experience has been great and the support team was amazing. We are already planning to use Realtyna for an other Real Estate project we will start for a client soon.
Thank you for the prompt support and willingness to help.read more
James, Thank you so much! My website is in the development phase, and I ran into many issue that I couldn't solve, and send many questions to Realtyna support. James and his team are always helpful, patient and prompt response, and helped me to resolve all one by one. I truly appreciate your quick response and all of your help.read more
Realtyna is an incredible company with an amazing support team. That's what truly makes it shine. Thomas and the team have been integral to our website's success, and I can't imagine working with anyone more professional, responsive and understanding. Thomas replied to my emails in the evenings and on weekends AND DURING THE WEEK- who does that? The level of responsiveness and communication is impressive! This company truly cares about your success and your website, and I would highly recommend it to anyone who wants to elevate their real estate business. We are truly grateful for all the support and help provided. In the last 15 years, this has been the only company that provided such a high level of support and stood behind their product. Thank you for all that you do.read more
I've had the opportunity to work with the Realtyna team both before the purchase and after. The knowledge, patience and due diligence the team has shown in responding to every one of my inquiries as we work through issues wholly unrelated to their product or efforts is outstanding. If you're thinking about purchasing any of Realtyna's products or services, don't hesitate–you won't regret it!read more
Solid software, excellent support. Owen was quick to reply by email or phone. His responses were always thorough and organized. Having used other less-flexible RETS offerings, I was very pleased with the solutions-oriented service that helped to get things acting and looking the way my client expected. Knowing that I had access to a designated and knowledgable support person while I was developing the website was a comfort and definitely enhanced the end result. I would recommend Realtyna.read more
I have been working with them for the past two years. What a fabulous system, support and a bunch folks here. Super fast to respond to support tickets. I will continue working them and utilising technology for my business. Amy, Owen, Tonya and the rest of the team, you guys are great.read more
Addy, Amy, Tonya, and the team at RealtyNA have been doing an excellent job on our project. They are much faster to respond than most developers I've worked with in the past. It's been a pleasure working with you.read more
I have been working with Realtyna for a couple of months. At this point, I am very happy with their product and their professionalism. I am writing this review as a web designer who has helped a real estate agency revamp their website and am pushing forward with them in improving their online presence. I have been the sole person in contact with Realtyna during this process. I LOVE the foundation of their platform and the direction they have taken with it. It became a little bit challenging to communicate via email about our specific needs, but it was in the end handled professionally and the mission was accomplished! Their knowledgebase is a little less informative than I prefer, making it so I have to reach out to them more often than I have had to with other program companies (typically I can troubleshoot very well by doing online research), but their professionalism & willingness to promptly assist made it all work out just fine. All in all, I highly recommend Realtyna if you have technical skills yourself or have someone for hire to assist you. Great product, great customer service, great tech support!read more
The Realtyna team has been great to work with. They are one of the few service providers of this nature that actually have a phone number and customer service in place. As a web designer, this is a high priority for me in order to ensure my clients' satisfaction. The Realtyna team answered all my pre-sales questions over multiple phone calls and had everything I needed set up quickly upon purchase. Their platform is intuitive and in cases where I do need help, they are there. A+ company, product and customer service! Thank you Owen and Amy for all your follow up support and the rest of the team who assisted in this process.read more